Deming | krysak-2

Dr. Edward Deming

Dr. Deming taught statistical methods to Japanese managers in the 1950's as part of the post-WWII reconstruction of Japan. He developed his 14 points to provide guidance to American Industry.

Dr. Deming's 14 Points

Create constancy of Purpose for the improvement of products and services-Ongoing and consistent is the key.
Adopt the new Philosophy-recognize that good enough is no longer good enough.
Cease dependence on mass inspection-Improve processes to produce quality products and services.
End the practice of awarding business on price tag alone
Constantly and forever improve products and services-Always look to make things better, involve people in the improvements.
Institute training on the job-Train, train, train. Continually update employees on new processes.
Institute leadership-The leaders role is to identify people's work, and create an environment where people may excel.
Drive out fear-Fear may prevent people from doing their best.
Remove barriers between departments-Identify the barriers and remove them.
Eliminate slogans-Slogans may create frustration and cynicism when not adhered to.
Eliminate work standards-Work standards are often set with no understanding of the work or appreciation of the persons conducting the work.
Remove barriers to pride and workmanship-People want to do well. Look for the barriers in the system and remove them.
Institute education-More than training, education imparts knowledge and the ability to think and reason.
Do it!-put everyone to work on the improvements. Learning and understanding will come with the experience.